Refund and Cancellation Policy

1. General principles

This policy sets out the conditions and process for refunds and cancellation of the service plans, domains, email and digital utilities you purchase on MyVibe.

Because most MyVibe products are digital services provisioned and used immediately after activation, refunds are considered based on the actual usage status of the service, the cause of the issue and the law on the protection of consumer rights.

2. When refunds are available

MyVibe supports full or partial refunds in the following valid cases, after verifying the information.

• You have paid but the service has not been activated and you request cancellation before MyVibe delivers the service.
• The service cannot be provided or used due to a technical fault attributable to MyVibe that cannot be remedied within a reasonable time.
• You were charged twice for the same order or charged an amount that differs from the confirmed price.
• Other cases where the law on the protection of consumer rights requires a refund.

3. When refunds are not available

For transparency, MyVibe does not apply refunds in the following cases, unless the law provides otherwise.

• The service has been activated and used, or part of the plan's validity period has elapsed.
• Subjective refund requests such as a change of mind, no longer needing the service, or dissatisfaction not caused by a technical fault of MyVibe.
• A domain that has been successfully registered, renewed or transferred, because the domain cost is incurred with the provider and cannot be reclaimed.
• Bespoke design services that have started or been delivered according to the agreed schedule.
• Accounts suspended or terminated for violating the Terms of Use or the law.

4. Cancellation and renewal

You may request to cancel a service or stop renewal for future cycles.

• Cancelling an active service does not automatically create an obligation to refund the period already used.
• You may turn off automatic renewal (where available) before the next billing cycle to avoid renewal charges.
• After cancellation, the service continues to operate until the end of the paid period, unless you request an immediate stop or otherwise agree.

5. How to request a refund

For prompt handling, please submit your refund request through MyVibe's official support channels with the necessary information.

• Provide the order number, account email and the payment method used.
• State the reason for the refund request and attach relevant documents (if any) such as the transaction receipt.
• MyVibe verifies the information, confirms receipt and notifies you of the outcome and refund amount (if approved).

6. Refund time and method

Once a refund request is approved, funds are returned via the original payment method or another method agreed by both parties.

• MyVibe processes and initiates the refund as soon as possible after approval, typically within one to three business days.
• The time to actually receive funds depends on the bank, card scheme or e-wallet: transfers and domestic cards typically take three to five business days; international cards may take longer according to the bank's statement cycle.
• The timelines above exclude Saturdays, Sundays and public holidays.

7. Refunds involving promotions and discount codes

For orders that applied a discount code, voucher or promotion, the refund amount is calculated on the amount you actually paid to MyVibe, excluding the discounted or promotional value.

In the case of a partial refund, promotional benefits tied to the order may be adjusted or reclaimed accordingly under the program's conditions.

8. Contact

If you need to request a refund, cancel a service or have questions about this policy, please contact MyVibe through the Contact page or the official support channels published on the website. MyVibe is committed to receiving and handling requests transparently and in accordance with the law.