Customer Data Protection Policy
Describes how MyVibe collects, uses, stores, protects and shares personal data while providing digital services.
- MyVibe only collects the information needed to create accounts, operate services, process payments, support customers and protect the system.
- Data access is restricted internally, appropriate security measures are applied, and data is only shared when necessary for service operations or as required by law.
- Customers have the right to request review, updates, restricted processing or deletion of their personal data within the scope of applicable law and current retention obligations.
1. Information MyVibe collects
MyVibe may collect information you provide directly when registering, paying, creating a profile, configuring a website, using email, submitting support requests or interacting with forms on the platform.
- Identification and contact information such as full name, email, phone number, display name, avatar and public profile details.
- Account information such as identity domain, service plan, activation history, payment status and support requests.
- Content you actively upload such as personal descriptions, social links, images, posts, website templates and public contact information.
- Technical information such as IP address, browser, device, login logs, cookies, system errors and security data needed to operate the services.
2. Purposes of using information
Customer information is processed so that MyVibe can deliver the right services, personalize the experience, maintain security, process transactions and improve platform quality.
- Create, verify and manage MyVibe ID accounts.
- Activate identity domains, websites, email, interface templates and the features in your service plan.
- Process orders, payments, renewals, invoices and after-sales support.
- Send operational notices such as transaction confirmations, security alerts, policy changes or important service-related information.
- Prevent fraud, spam, unauthorized access, resource abuse and unlawful behavior.
- Analyze performance, fix bugs, upgrade products and improve the user experience.
3. Retention period
MyVibe retains information for as long as necessary to provide services, fulfill legal obligations, resolve disputes, protect legitimate rights and maintain transaction records.
When the processing purpose no longer exists or when you make a valid deletion request, MyVibe will delete, anonymize or restrict access to the data through appropriate technical processes, unless continued retention is required by law or to protect legitimate interests.
5. Data protection measures
MyVibe applies appropriate technical and organizational measures to protect information from unauthorized access, loss, misuse or disclosure beyond the permitted scope.
- Restricting data access by role and business need.
- Using secure connections, authentication mechanisms, logging and monitoring for unusual activity.
- Backing up data, controlling changes and maintaining incident response procedures.
- Requiring staff, vendors and related partners to comply with appropriate confidentiality obligations.
7. Customer rights
Within the scope of applicable law, you have the right to ask MyVibe to help review, update, correct, restrict processing, withdraw consent or delete your personal data.
Some requests may require identity verification or may not be fulfilled immediately if the data is still needed for legal obligations, fraud prevention, dispute protection or maintaining active transactions.
8. Data of minors
MyVibe services are intended for users with full civil capacity or with valid guardian consent. If data of minors is found to have been provided inappropriately, MyVibe may restrict processing or delete the data through appropriate procedures.
9. Policy updates
This policy may be updated to reflect changes in products, technology, legal regulations or data processing methods. The new version will be published on the MyVibe website and takes effect on the date stated at the top of this document.
10. Contact about personal data
If you need to submit a request regarding personal data, privacy or account security, please contact MyVibe via the Contact page or the official support channels published on the website.
