Payment and Service Delivery Policy

1. Scope

This policy applies to every transaction to purchase, renew or upgrade service plans, identity domains, email, website templates and other digital utilities provided on the MyVibe platform.

When you complete payment for an order, you are deemed to have read, understood and agreed to this Payment Policy together with the Terms of Use and other related policies published on the MyVibe website.

2. Pricing and taxes

The price of each service plan, its validity period and included benefits are listed publicly in Vietnamese Dong (VND) at the time you place an order. Displayed prices include applicable taxes under current law, unless otherwise noted on the checkout page.

• Prices may change over time or under promotional programs, but the price applied to your order is the one confirmed at the moment of payment.
• Some add-on services such as custom domains, email storage, bespoke design or specialized technical configuration may incur separate fees and are disclosed before you confirm.
• Discount codes, vouchers or promotions are only valid within the term, conditions and scope announced for each program.

3. Payment methods

MyVibe offers convenient and secure payment methods for you to choose when completing an order.

You are responsible for entering the correct transfer note or following the payment instructions so the system can reconcile and record your transaction accurately.

• Scan a VietQR code to transfer automatically via a supported banking app or e-wallet.
• Bank transfer to MyVibe's official account details with the correct transfer note for the order.
• Domestic ATM cards enabled for Internet Banking.
• International Visa or MasterCard payment cards, or payment gateways integrated by MyVibe.

4. Ordering and order confirmation

Purchasing services on MyVibe follows a clear process designed to protect customer interests.

• You select a service plan, enter the desired identity domain and the information required for the order.
• You apply a discount code (if any) and review the total cost before confirming.
• You choose a payment method and complete the transaction as instructed.
• After the system records a successful payment, MyVibe sends an order confirmation via email or the contact channel you registered.

5. Invoices and documents

MyVibe provides order information and transaction history in your account so you can track and reconcile your purchases.

If you need a value-added tax (VAT) invoice, please provide complete invoicing information within the guided time frame. MyVibe issues invoices in compliance with the law on invoices and accounting documents for validly paid amounts.

6. Service delivery and activation

As a digital service, MyVibe does not ship physical goods. "Delivery" is carried out by activating the account, identity domain, website, email and the features included in the plan you have paid for.

• Standard plan features are usually activated immediately or shortly after a successful payment is recorded.
• Custom domains may require time for registration, verification and DNS propagation under the domain provider's process, so activation may take longer.
• Bespoke design or specialized configuration services are delivered according to a schedule agreed separately with you.
• If activation is delayed due to a technical fault on MyVibe's side, we will proactively notify you and resolve it as soon as possible.

7. Renewal and recurring payments

Service plans and domains have a validity period. Before expiry, MyVibe may send renewal reminders so your service is not interrupted.

• You proactively pay for renewal at the fee announced at the time of renewal.
• If you do not renew on time, the service may be suspended or the domain reclaimed under applicable rules, and data access may be restricted through an appropriate technical process.
• You may request to turn off automatic renewal (where available) at any time before the next billing cycle.

8. Handling payment issues

In some cases, a payment transaction may be interrupted or not yet recorded.

• If your account was charged but the order is not confirmed, please keep the transaction receipt and contact MyVibe for reconciliation and support.
• If a transaction is stuck in a pending payment state, you may pay again or place a new order after the system cancels the incomplete order within the specified time.
• For issues related to your bank, card or e-wallet, please check limits, card details and connectivity, or contact the issuer for support.

9. Payment security

MyVibe does not store customers' full card numbers, card security codes or payment passwords. Card and e-wallet transactions are processed through payment gateway partners and financial institutions with appropriate security measures.

You are responsible for protecting your login credentials, devices and payment instruments, and for notifying MyVibe immediately upon detecting any unusual transaction related to your account.

10. Payment support contact

If you have questions or need help with pricing, orders, invoices or service activation, you can contact MyVibe through the Contact page or the official support channels published on the website. MyVibe receives and responds as soon as possible during business hours.